Issue reporting
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      Enabling an inactivity reminder for an issue

      Platform: Desktop

      1. Go to Issue Reporting in the left sidebar.
      2. Click the settings icon (⚙️) at the top-right of the page.
      3. Scroll to the configuration table and select the issue category you wish to configure.
      4. Click the settings icon (⚙️) next to the category and select Edit.
      5. Scroll down to Quality of Service.
      6. Choose Enable inactivity reminder.
      7. Set the time interval for sending a reminder to the reporter for a status update after inactivity.
      8. Click Save to apply the changes.