Discounts

This guide explains how members can find and create discounts, and how managers can configure the module's settings, user roles, and approval workflows.

Discounts as a user

Creating your discount

Discounts as a community manager

Managing the discounts module

General

Service

Workflow

 

Discounts are a great way to support other businesses in your centre and build a strong community. As a commercial tenant, you can both claim discounts from other stores and offer special deals from your own.

Discounts as a user

Ready to see what offers are available? It's simple to find and claim a discount.

1. Navigate to the Discounts section from the main menu. You'll see an overview of all the discounts currently offered in your community.

2. Browse the offers. Click on any discount card to see the full details, including the terms and conditions.

3. To claim an offer, simply show the digital discount card on your phone when you are at the store.

Creating Your Discount

Want to attract fellow employees to your business? You can create your own discount for the community to enjoy.

First, check if you have the right permissions. If your Community Manager has enabled this feature for your account, you will see an Add Discount button.

If you don't see this button and would like to offer a discount, please contact your community manager.

1. In the Discounts section, click the + Add Discount button.

2. Fill in the details for your offer.

   • Company: This should be pre-filled with your store's name.

   • Title: Create a short, clear headline for your discount.

     • Examples: 10% Off All Items, 2-for-1 Tuesdays

     • (Maximum 20 characters)

   • Description: Explain your offer in a bit more detail.

     • Example: Applies to all of our freshly baked pastries.

     • (Maximum 50 characters)

   • Terms & Conditions: List any important rules or requirements.

     • Example: Cannot be combined with other offers.

   • Expiration Date (Optional): If this is a limited-time offer, you can set an end date. If you leave it blank, the discount will remain active until you decide to remove it.

3. Once you're done, click Save to publish your discount to the community.

In the My Discounts section, you will find an overview of all the discounts you have inserted. 

Discounts as a community manager

As a community manager or Service editor / administrator, your Discounts section includes a Manage Discounts tab in addition to the standard Overview and My Discounts tabs.

This Manage Discounts tab gives you full administrative control:

• It contains a table view of all current and historical discounts created in your community.

• If your community requires approvals, any discounts waiting for your review will appear at the top of the screen.

• You can customize the table by clicking the ⚙️ Edit columns button to add or remove information fields.

Managing the discounts module

To configure the module, click the gear icon (⚙️) located in the top right corner of the module's overview page.

General

Here you adjust basic details like

• Cover Image: Sets the main banner image for the module.

• Icon: Chooses the icon that represents the module throughout the platform.

• Category: Determines in which category the module will appear within the "Discover" section.

• Visibility: Controls whether the module is visible
• Pinned: If checked, the module will be featured on the Home screen for easy access.

First you are able to limit the visibility of this module to a certain group of users within your community. You can also assign specific management roles to different users. The two roles available are Service Administrator and Service Editor.

Here is a direct comparison of their authorisations:

Permission / Task	Service Editor	Service Administrator
Manage Discounts (view, create, delete)	✅ Yes	✅ Yes
Edit Generic Info (cover image, icon)	✅ Yes	✅ Yes
Configure Workflows, Assignees, & Descriptions	❌ No	✅ Yes
Manage Module Visibility & User Authorisations	❌ No	✅ Yes

Service

This section defines user roles for the submission and approval workflow.

• Discount Submitters: Specify which users or groups are authorized to create and submit new discounts.

• Assignee Group: Select the users or companies responsible for reviewing and approving discount submissions.

• Description: Edit the public-facing text that explains the purpose of the discount service to community members.

Workflow

Configure the approval process for all new discount submissions.

• Approval Requirement: Enable this option to require that submissions are approved before they are published.

• Approval Layers: If approval is enabled, you can create a multi-step process with one or more layers. For each layer, you can define:

  • A specific name (e.g., "Managerial Review," "Final Check").

  • The group of users assigned to approve that specific step.

• Notifications: You can select additional users to be notified as a submission moves through the workflow.