How do I report a bug?

We greatly value your feedback! Reporting unexpected behavior or glitches in the Chainels system is essential for us to maintain and improve the platform. We appreciate you taking the time to help us understand the issues you encounter.

When you notice something that isn't working correctly, please follow this guide to provide us with the necessary information to investigate quickly.

Core Information We Need

When investigating an issue, we typically need the answers to the following four questions:

Who	Which user(s) is/are affected?	Is this issue isolated to you, or are colleagues, roommates, or other users experiencing the same problem?
Where	Which community or communities are impacted?	Please specify the exact community(s) where you are observing the glitch.
What	What problem are you experiencing?	Describe the unexpected behavior or result in detail.
Platform	Where are you seeing the issue?	Is the issue on Web, iOS, Android, or all platforms?

How to Be Super Helpful

To help us resolve the issue as quickly as possible, please try to include the following supplementary information:

Specific Error Message: Copy and paste the exact text of any error message that appears.
Screenshot: Provide a clear screenshot that visually demonstrates the problem.
Screen Recording (Video): A brief video recording of the steps you take that lead directly to the error is extremely valuable.
Reproduction Steps: Detailed, step-by-step instructions that allow our team to easily reproduce the error on our end.

Submitting Your Report

Once you have this information, please share it with us:

Via the in-app chat (if available to you)
Or, by emailing us at help@chainels.com

How do I report a bug?

This article provides a guide on how to report system issues effectively.

Core Information We Need

How to Be Super Helpful

Submitting Your Report